Privacy Policy
and
terms and conditions

The policy: This privacy policy is for this website; www.drivewithsam.com and served by Drive With Sam, Carbeile Wharf, Mill Lane, Torpoint, PL11 2RE and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from 25th May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.

What data we may gather

We may collect the following information:
Name
Contact information including email address
Demographic information, such as postcode, preferences and interests
Website usage data
Other information relevant to client inquiries
Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services.

Specifically, we may use data:

For our own internal records.
To improve the products and services we provide.
To contact you in response to a specific inquiry.
To customise the website for you.
To send you promotional emails about products, services, offers and other things we think might be relevant to you.
To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail for market research reasons.

Controlling the information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

Opt-in to receive marketing communications from us by email, telephone, text message or post.
Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
Agreement of our Terms & Conditions

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

Sign in to our website and change your opt-in settings.
Send an email to sam@drivewithsam.com

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of/saving of cookies on their computer/device.

What are cookies?

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

We may use cookies to:

Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk.

While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads or downloads provided by external third party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system or similar marketing tools. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages

We may operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

External Website Links & Third Parties

Although we only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller for this website is :

Sam Howard

Drive With Sam

Carbeile Wharf Marina

Mill Lane

Torpoint

PL11 2RE

sam@drivewithsam.com

Resources & Further Information

Terms and conditions

An Approved Driving Instructor who gives lessons in a motor car in return for payment must be on the Register of Approved Driving Instructors (ADI’s). To gain entry to the register, prospective instructors must pass a series of examinations administered by The Driving & Vehicle Standards Agency (DVSA). People training to become ADI’s who have part completed the examinations can obtain from the agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, ADI’s are regularly tested by the DVSA to check their continued ability to give instruction to the required standards. DSA and the driving instruction industry place great emphasis on professional standards and business ethics. The Code of Practice set out here has been agreed between the DVSA and the main bodies representing ADI’s. It is a framework within which all instructors should operate.

PERSONAL CONDUCT

The Instructor will at all times behave in a professional manner towards clients.
Clients will be treated with respect and consideration.
The Instructor will try to avoid physical contact with the client, except in an emergency or in the normal course of greeting.
Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.

BUSINESS DEALINGS

The Instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available on request. The instructor should provide clients with a written copy of their terms and business to include:

legal indemnity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted.
The price and duration of the lessons.
The price and conditions for use of the school car for the practical driving test.
The terms under which cancellation by either party may take.

PROCEDURE FOR COMPLAINTS

The Instructor should check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test, the instructor should check that the client has all the necessary documentation to enable them to take the test and that the vehicle is roadworthy. Instructors will advise clients when to apply for the theory and practical driving tests, taking into account local waiting times and forecast of the clients potential for achieving the driving test pass standard.

The instructor will not cancel or rearrange the driving test without the client’s agreement. In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid the loss of the DSA fee. The instructor should at all time, to the best of his/her ability, endeavour to teach the client the correct driving skills according to DVSA’s recommended syllabus.

ADVERTISING

Advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with the codes of practice set down by the advertising standards authority. Advertising that refers to clients pass rates should not be open to misinterpretation, and the basis for which the calculation is made should be clear.

TERMS AND CONDITIONS

All trainees must be in possession of a signed provisional driving licence on commencement of training, and must satisfy the eyesight requirement.

INSURANCE: Fees include trainees cover for insurance liability claims whilst driving the schools vehicle,providing the trainee is duly licensed to drive and is accompanied by or under instruction of the instructor.

PAYMENTS: Drive With Sam reserves the right to charge for any training NOT CANCELLED at least 24HOURS BEFORE the date booked. Payment for lessons MUST be made in ADVANCE. By signing the contract, you are bound by it. Courses of lessons must be completed, or, unless there is a legitimate reason, there will be no refund. Prepayments are refundable at the discretion of the management, on production of an official receipt, and any late cancellation will be charged at the full rate of £39 per hour.

BLOCK BOOKING/BUNDLES

Block bookings and any bookings made via direct contact must be paid for in advance, upon agreement of booking. Drive with Sam reserves the right to cancel any bookings. A refund for unused bookings with be issued where proper notice of at least 24 hours before the date booked has been provided. All lessons must be paid for in advance. If after 2 Weeks, any late payment due, will incur a 25% weekly charge.

CANCELLATION OF BOOKED LESSONS

At least 24 HOURS notice must be given by you or your instructor if there is a need to to cancel or arrange a lesson booking. Failure to give this notice will result in a valid claim for an equivalent value of compensation. If after 2 Weeks, any late payment due, will incur a 25% weekly charge.

OFFICIAL DRIVING TESTS: The school reserves the right to withhold training vehicles for the driving test if, in the instructors opinion, the trainee does not meet the required standard. The test fee will be forfeited if ten clear days notice is not given. This does not include weekends, bank holidays, the day of cancellation or the day of the test.

The Instructor will make all reasonable effort to provide sufficient notice for the client to make alternative arrangements if they wish to continue with the test appointment.

APPOINTMENTS: Students are responsible for turning up on time. The Instructor will wait 10 minutes and a text reminder will be sent. Failure to respond and the lesson will be forfeited. Whilst every care will be taken to ensure that that receive the training at the requested time and with the instructor as booked, all bookings are made on the understanding that the school is not responsible for the postponement of training due to adverse weather conditions, mechanical breakdown of equipment, absence or sickness of staff or any other cause beyond our control. Neither can the school be responsible for driving tests appointments postponed by the Driving & Vehicle Standards Agency.

No monetary refunds will be made for cancelled lessons.

PERSONAL PROPERTY

Naturally every endeavour is made to to safeguard the personal property of any trainee, but I point out that the school accepts no liability whatsoever for jewellery, cash, clothing, mobile phones or any other property left in the training vehicle or on their premises, unless the loss is caused by our own negligence.

Use of a personal vehicle

Some students may be able to learn in their own personal car, however this is subject to Drive with Sam's professional judgement. Drive with Sam reserves the right to refuse use of a personal vehicle. If wanting to use a personal vehicle, you must ask Drive with Sam at least 24 hours in advance of the lesson. You must have the correct insurance for that car, it must be roadworthy, and there must be appropriate legal parking nearby for Drive with Sam's car to be left safely during the duration of the lesson.

Privacy Policy and terms and conditions